Find answers to frequently asked touring and camping questions
Q. What are the arrival and departure times?
A. Arrival for our touring and camping pitches is any time after 3pm and departure is any time before 1pm. Early arrivals or late departures can be arranged with Reception, subject to dates and availability, additional charges will apply. You are also welcome to come onto the Park from midday and use all Waldegraves facilities. Please make sure you vacate your pitch by 1pm, although you are welcome to use our facilities throughout the day.
Q. What do I need to bring on the arrival?
A. Please bring your booking confirmation to Reception on your check-in day, we accept printed confirmations or you can show it on your phone. You will be asked for a £10 deposit for a barrier card when you arrive, this will be refunded when the card is returned. We will also ask you for your vehicle registration number and will give you a vehicle pass to display in your windscreen throughout your stay.
Q. Can I choose to book a certain pitch?
A. We will always try our best to allocate you a pitch in your preferred area, however, we cannot guarantee that you will not be moved due to unforeseen circumstances. Please note, pitches are randomly allocated for online bookings. Please use our virtual tour to have a look around our touring fields.
Q. When do I need to pay for my booking?
A. When you book your holiday you will need to pay a deposit. The full balance of your holiday will then be due 10 weeks prior to your holiday start date. If you do not make a payment by this date then we will assume that your holiday has been cancelled and we may re-sell the holiday to another customer.
Q. Can I arrive when Reception is closed?
A. Late arrivals must check in at the Granary Restaurant when Reception is closed. Arrivals after 11pm are asked to park in the Car Park until Reception opens at 9am.
Q. Do pitches have electric hook up?
A. Yes, our pitches have hook-ups, we do also offer pitches without electric at peak times. Please note, you will require a round blue 3 pin camping plug. We sell them in our Wheatgrain shop. The electric on your pitch has a maximum output of 6 amps, please read the “Important Electrical Safety Notice” which can be found in your arrival pack.
Q. Is there any additional charge for electric?
A. No, this is included in the pitch price for our holiday guests. However, you cannot charge your electric car on the pitch. Seasonal touring pitch electric is charged on a meter.
Q. Is gas available on site?
A. Yes, we stock various sizes of gas bottles in The Wheatgrain Shop.
Q. Can I bring an extra car?
A. If space allows, a maximum of 2 cars are permitted per pitch at any one time & the second car must be paid for (£15 per stay for touring & £10 for holiday home guests). Please display the vehicle pass in the windscreen of the vehicle so the Park Warden can clearly see it. All other cars are to be parked in the Car Park and a £5 pass from Reception is required.
Q. Can my family and friends visit me during the holiday?
A. Yes. It is requested that all family and friends visiting for the day leave their vehicle in the car park. To gain access through the barriers, a visitor day pass can be purchased at Reception for £5 and will need to be displayed clearly on your dashboard. All payable facilities are charged as an extra. Visitors are welcome to visit the Park between the hours of 9am and 10pm. It is your responsibility to ensure that your visitors adhere to the Park Rules.
Q. Can I bring my dog with me?
A. Yes, your dog can join you from as little as £2 per night. A maximum of 4 pets per accommodation/pitch are allowed. Please click here for more information.
Q. Are the pitches sheltered?
A. Some pitches are sheltered by hedging, others are open. Please use our virtual tour to have a look around our touring fields. At any point during your stay you are welcome to see reception to discuss other pitch options, subject to availability.
Q. Can we bring our own barbecues?
A. Open fires are not allowed, however, barbeques and fire pits are allowed when lifted from the ground so that the grass is not damaged. Please dispose of cold barbecue waste in the appropriate bins around the Park.
Q. Do the showers cost anything?
A. All shower facilities are free along with washing up areas, disabled friendly toilets and a family bathroom.
Q. Can we re-freeze our ice blocks on-site?
A. Yes, we have freezers that can be used for re-freezing ice-blocks. They are located in the Wheatgrain Shop and Laundry.
Q. Can I amend my holiday?
A. Yes, of course, we understand that your circumstances may change. If you would like to change your contact details , grade, duration, or add additional members to your booking, simply call our bookings team directly. Amendments can only be made by the lead name on the booking and may be subject to an administration fee.
Q. Are there recycling points on the Park?
A. Recycling points are available around the Park so there will never be one far from you. These will be clearly marked on your Park map.
Q. Are pup tents allowed?
A. Yes, a maximum of one pup tent is permitted per pitch which is included in your pitch price. Please be aware that the people in the tent are included in the number of people on your pitch, therefore must be paid for following the guidelines below.
Q. How many people can I bring?
A. The price of a touring or camping pitch includes 4 people, one car, one unit (tent, caravan or motorhome), an awning and one extra pup tent. You may have a maximum of 6 people on your pitch at an additional charge per person. 7 or more people require an additional pitch. All children over 12 months old are chargeable. The number of people on your pitch includes any people sleeping in an awning or pup tent.
Q. Do I need to pay for a gazebo or an awning?
A. If you have any extra people, cars, dogs, boats/jet skis or a gazebo, you will be charged for them as extras. All extras must be paid for before putting them onto your pitch. Inspections will be made by our Park Warden to ensure all extras are paid for. Click here to view our Holiday Price List.
Q. Do I need a special pass to use the swimming pool?
A. You will only be admitted into our heated outdoor swimming pool area on production of your booking confirmation or an alternative pass issued in Reception. The pool will be open from May Day Bank Holiday weekend until early September, weather permitting. You must follow the procedure for use of the swimming pool and all the separate rules applicable to the pool.
Q. How can we pay for fishing?
A. You can purchase fishing tickets from our Fishing Warden (cash only) at the fishing lakes or at the Reception & Shop (card & cash payments). You don’t need to have a booking with us to fish at our lakes, but you will need a barrier card (£10 deposit) to access the lakes by car. Please visit our Fishing Breaks page for more information on fishing, ticket prices, fishing and bait rules on our park and our special fishing breaks when you can enjoy unlimited FREE fishing during your stay in our holiday homes!
Q. Where is the nearest shop?
A. We have an on-site shop that has an in store bakery and stocks local produce together with a large range of grocery items, off licence, children’s play toys and souvenir gifts. We also stock a wide selection of fishing tackle, along with camping accessories and bottled gas. For your convenience, open from 8am every day during the season.
Q. Where is the nearest restaurant?
A. We have an on-site restaurant that is open from 9am every day offering home cooked locally sourced produce. The licenced bar in The Granary means that you can enjoy a glass of wine with your meal or even just a drink with new friends on the decking overlooking the swimming pool. Take-away is available every day and snacks from the poolside bar during the summer season. Also, click here to have a look at our superb value Half Board dining options.
Q. Can I access WiFi from my pitch?
A. Yes, however as you are choosing a holiday in a rural location, the mobile phone & WiFi signal are also rural. You may find it intermittent or simply unavailable. We are sorry for any inconvenience but we are not able to guarantee the service. WiFi is brought to the Park by an outside provider and additional charges apply. Free WiFi available within the main complex buildings at the park and in our Platinum Holiday Homes. Please ask a member of the team for the access code. For details on our WiFi charges please see our dedicated page here…
Q. Do you have any restrictions for group bookings?
A. There may be restrictions for all male or all female parties or under 21’s looking to book in groups of over 4 people. This is due to the family nature of our Park, we do not promote hen/stag parties and there may be additional restrictions on group bookings at certain times so please call our bookings team to ask about these.
Q. Can I make a group booking online?
A. Group bookings of 3 or more holiday homes/pitches must be made through our Bookings Team. If this is not done we will cancel any bookings which are part of a group booking. We may only accept group bookings if you tell us about them and give us the names and addresses of everyone in your group before you book. The lead booker for a group is responsible for the conduct of the other members of the group and for ensuring they comply with these terms and conditions. We may require the lead booker to provide a deposit as security in the event of any damage by any member of the group.
Q. Can I bring my commercial vehicle on the site?
A. Other than for delivering goods and services, we do not allow parking of commercial vehicles of any sort on the Park. This includes, and is not limited to, transit style vans, flatbed trucks and sign written vehicles. This will be strictly monitored by our Park Warden throughout the season.
Q. Are motorhomes allowed?
A. Yes, please call and we will allocate you a suitable pitch. We also have a limited number of hardstanding pitches, which are partially smooth gravel and grass for your convenience.
Q. Do you have storage facilities for caravans?
A. Yes, we do have a storage compound in which caravans, boats, and jet skis can be stored for an addtional fee. Click for the prices.
Q. Do you require proof of insurance for boats and watercrafts?
A. You must hold a valid insurance and a permit from Reception to launch from our slipway. Additional charges apply. All watercrafts must stay left of the slipway, bathers to the right. Watercrafts must not be left outside your pitch when not in use, please use our storage compound, a form will need to be completed at Reception, with a copy of your insurance. All Watercrafts are to be cleaned where there are proper facilities to do so.
Q. How long does the tide cover The Strood onto Mersea and will I be able to get across?
A. When there are very high tides The Strood (about 800 metres of B1025 Mersea to Colchester road) can be flooded for up to an hour or more. We always advise that if the tide is 4.90 metres and above it will more than likely cover the Strood. In this case, we would recommend allowing up to an hour and a half either side of the tide to get on or off the island safely as it is the only road access to the island. Don’t take chances trying to cross it under these conditions. Tide tables are available in Reception, you can find out the tide times here before you depart from home: www.tidetimes.org.uk/west-mersea-tide-times#axzz34EThcL20
Q. Where is the nearest caravan accessory and spare parts store?
A.The nearest store is in Colchester. Address: Caravan World Ltd , Woodland Business Park, Thorrington Cross, Colchester, CO7 8JD
Q. Do you have a mobile charging area?
A. Yes, our mobile charging area is located in the Laundry. It is £1 per device per hour. Please bring your phone charger with you. Please note, you can only charge your phone during the Laundry opening times.
Q. Do you have hairdryers in your showers?
A.Yes, they are located in our bottom shower block. We are planning to place them in the top shower blocks as well.
Q. What size are your pitches?
A. Our electric pitches provide an ample area of 7.5×7.5 metres to include your tourer, motorhome, tent or trailer tent and where permitted gazebos, awnings and pup tents. Some pitches are larger or slightly smaller, this is just an average size. Pitch bases are either grass or hard-standing. Hard-standing is mainly concrete, with reinforced grass on the side. Our hard-standing pitches are not suitable for tents. Please see our map or contact our bookings department for further information.
Q. Will there be entertainment during off-peak dates?
A. Most weekends we have entertainment on Friday and Saturday. Kids clubs are only running 11am Saturdays throughout non-school holidays (Off Peak) and 7 days a week School Holidays (Peak Season).
Q. Is there a cash point on the Park?
A. Yes, it is located at the entrance to the Barn and there is a service charge to use it.
Q. When is the Park open?
A. The Park is open 11 months a year, 15th February – 15th January. Our touring and camping season is 1st March – 30th November. There may be a rare occasion when we will close for essential maintenance during winter. We will always ensure that this is done in the quietest periods, to minimise impact on our guests enjoyment and holiday experience.
Q. Can I book my next holiday before I leave?
A. You can book another holiday anytime when you are on-park. Please visit our Bookings Office if you would like to extend your stay, book another holiday or require any further information.
Q. Do I have to pay for activities and leisure facilities?
A. Whilst many of our on-site activities and entertainment are free of charge, others may incur a charge. Please ask our bookings team for more information.
Q. Do you have a camping check list I could use?
A. Campsites.co.uk listed everything you need to remember for the perfect camping trip, download the Ultimate Camping Checklist here.