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or call our team on 01206 382898

Find answers to frequently asked holiday questions

Q. Are beds made on arrival?
A. The bed linen is provided but you have to make the beds up yourselves. Choose our platinum option and your beds will be made up for you.
Q. What time can I arrive and leave?
A. Arrival time is anytime after 3pm and departure is by 10am. Platinum holiday home guests benefit from an earlier check in time of 2pm.
Q. Are there any extra charges for electricity or water?
A. No, all water, gas and electric charges are included in the price.
Q. Do I need passes to get access to your swimming pool?
A. Yes, your booking confirmation is your swimming pool pass.
Q. Are the prices per person or per unit?
A. The prices are per unit, which is inclusive of up to 6 people and 1 vehicle.
Q. Are we allowed to pup tents by the holiday homes?
A. Tents are not permitted next to the holiday homes, we have a separate area for tents and tourers.
Q. Are there any hidden costs?
A. There is a £10 deposit for a Barrier Pass when you arrive (per vehicle). This is refunded on your departure. We also take your credit or debit card details which will only be used in the case of any damage cause to the holiday home whilst in your occupancy. Details are stored securely during your stay and destroyed following your departure.
Q. Can I access WiFi from my accommodation?
A. Yes, however as you are choosing a holiday in a rural location, the mobile phone & WiFi signal are also rural. You may find it intermittent or simply unavailable. We are sorry for any inconvenience but we are not able to guarantee the service. WiFi is brought to the Park by an outside provider and additional charges apply. Free WiFi available within the main complex buildings at the park. Please ask a member of the team for the access code. For details on our WiFi charges, see our dedicated page here…
Q. Do you have any wheelchair friendly caravans?
A. Yes, we have one caravan that is specially modified for wheelchair access. Our accessible caravan is dog friendly for assistance dogs.
Q. Do you accept pets into your caravans?
A.We have a number of holiday caravans specifically designated for customers bringing pets in order to maintain levels of hygiene and prevent illness from those with pet allergies. For guests with pet allergies we have caravans we want to keep as pet free caravans. Please tell us on the time of your booking if you are planning to bring your pets to avoid problems for other guests with pet allergies. We charge £15 per pet per stay. For undeclared pets we will charge £50 per pet. Pets must not be left unattended in the caravans at any time and their own bedding must be brought during your stay.
Q. Is smoking allowed?
A. No, all the holiday homes are non-smoking.
Q. How can we pay for fishing?
A. You can purchase a day ticket from our Fishing Warden at the fishing lakes or at Reception. There is a £10 deposit for a Barrier Pass when you arrive (per vehicle). A rod licence is compulsory to fish at our lakes. Take advantage of our fishing breaks and enjoy unlimited FREE fishing for the duration of your stay in our holidays homes!
Q. Is there anything extra that you hire?
A. Some items are included in our Gold and Platinum packages. If you require anything extra not included in your package, we hire towels, travel cots and other items. Please ask for details when you make your booking.
Q. Are there recycling points on the Park?
A. Recycling points are available around the Park so there will never be one far from you. These will be clearly marked on your Park map.
Q. Can I amend my holiday?
A. Yes of course, we understand that your circumstances may change. If you would like to change your contact details , grade, duration, or add additional members to your booking, simply call our bookings team directly. Amendments can only be made by the lead name on the booking and may be subject to an administration fee.
Q. Do you require proof of insurance for boats and watercrafts?
A. Yes we do. Any boat or jet ski will only be permitted to launch from the park slipway on production of a valid liability insurance certificate and a copy must be held in reception. Stickers are issued at reception & must be displayed at all times. Additional charges apply.
Q. How long does the tide cover The Strood onto Mersea and will I be able to get across?
A. The Strood is a causeway crossing the marshes and the Strood Channel between the coast of Essex in the south east of England and Mersea Island. About half a mile (800 metres) in length, it carries the B1025 Mersea to Colchester road and is the only road access to the island. It is regularly inundated at high tide.Tide tables are available in Reception, you can find out the tide times here before you depart from home: www.tidetimes.org.uk/west-mersea-tide-times#axzz34EThcL20
Need help or have a question? Contact our team on 01206 382898 or CLICK TO ASK A QUESTION